Enforcement - Investigate - Education
When a complaint is initiated from a consumer, the consumer must complete a complaint form. It is assigned a case number and assigned to an investigator. After assignment an Investigator will interview the consumer and representative of the business, in most cases. He will research and examine documents and eventually make a determination in the case. In Bergen County and Passaic County there were 822 complaints filed, which 581 were resolved.
In 2017 Bergen County entered into a shared services agreement with Passaic County to provide the responsibilities of the Divison of Consumer Affairs, which includes Education, Investigations and Enforcement.